Privacy Policy

Carpet Cleaning NW6 Privacy Policy

This Privacy Policy explains how Carpet Cleaning NW6 collects, uses, stores, and protects personal data relating to customers and prospective customers in the NW6 area. It also explains your rights under the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all Carpet Cleaning NW6 customers and service users in the NW6 area, including individuals, households, and business clients.

Who we are and scope of this policy

Carpet Cleaning NW6 is a carpet and upholstery cleaning service operating in the NW6 area. In relation to the personal data we collect and process, Carpet Cleaning NW6 acts as a data controller. This means we decide how and why your personal data is processed.

This Privacy Policy applies whenever you interact with Carpet Cleaning NW6 as a customer or potential customer in the NW6 area, including when you contact us to request a quote, make a booking, provide feedback, or otherwise communicate with us about our services.

Personal data we collect

We may collect and process the following categories of personal data when you use Carpet Cleaning NW6 services in the NW6 area:

Identification and contact details: name, address, and other contact details that you choose to provide to us when making an enquiry or booking.

Service and booking information: details of the property or premises that require cleaning, preferred dates and times, access instructions, and any other information you provide that is relevant to the provision of carpet cleaning services.

Payment and transaction information: information relating to payments for our services, such as records of amounts, dates, methods of payment, and invoices. We do not store full payment card details if payments are made via third-party payment processors.

Communication records: records of correspondence and communications between you and Carpet Cleaning NW6, including messages, notes from telephone conversations, and feedback or complaints relating to our services.

Technical and usage information: limited technical information that may be collected when you visit our website or online profiles, such as basic device and browser information and information about how you interact with our online content, where applicable.

How we collect your personal data

We collect personal data in the following ways:

Directly from you when you contact us to request information, ask for a quote, make a booking, confirm or change an appointment, or provide feedback on our services.

Indirectly, where your details are provided by someone arranging services on your behalf, for example a landlord, tenant, property manager, or business representative.

Automatically, in a limited way, when you interact with our website or digital platforms, to the extent that such tools are used for basic analytics or functionality.

Purposes and lawful bases for processing

We process your personal data only where we have a lawful basis under data protection law. The main purposes and corresponding lawful bases are:

Providing carpet cleaning services: We use your identification, contact, and service details to supply our services, manage bookings, attend your premises, and issue invoices. The lawful basis is performance of a contract or steps taken at your request before entering into a contract.

Customer service and communication: We use your contact details and communication records to respond to enquiries, handle complaints, and provide updates or reminders about your bookings. The lawful basis is performance of a contract and our legitimate interests in managing customer relationships.

Business administration and record keeping: We process transaction and service data to maintain accurate records, manage accounts, and comply with tax and accounting obligations. The lawful bases are legal obligation and our legitimate interests in running our business.

Marketing and service updates: We may use your contact details to inform you about similar services, special offers, or updates relating to Carpet Cleaning NW6, where you have consented or where we rely on our legitimate interests, balanced against your rights. You can opt out of marketing communications at any time.

Legal and regulatory compliance: We may process personal data where necessary to comply with legal requirements, respond to lawful requests from authorities, or establish, exercise, or defend legal claims. The lawful bases are legal obligation and legitimate interests.

Data retention and storage

We keep personal data only for as long as it is reasonably necessary for the purposes set out in this Privacy Policy, including for the purposes of satisfying legal, accounting, or reporting requirements.

Customer and booking records are generally retained for a period that allows us to provide ongoing services, manage repeat bookings, and respond to questions or complaints. Financial and transaction records are kept for the period required under applicable tax and accounting laws.

Where personal data is no longer required, we take reasonable steps to delete it securely or anonymise it so that it can no longer be linked to an identifiable individual.

Data processors and third-party recipients

We may share your personal data with trusted third parties that act as data processors on our behalf. These processors are only permitted to handle your personal data in accordance with our instructions and for the purposes described in this Privacy Policy.

Examples of processors and recipients include:

Payment processing providers that handle payments on our behalf and process transaction data securely.

Accounting and administrative service providers that support our business with bookkeeping, invoicing, and record management.

IT and hosting providers that supply and maintain our digital systems, including website hosting, data storage, and backup services.

Professional advisers, such as accountants or legal advisers, where necessary to obtain professional services in connection with our business.

Public authorities, regulators, or law enforcement agencies, where disclosure is required by law or necessary to protect our rights or the rights of others.

We do not sell your personal data to third parties. Any sharing is limited to what is necessary for the purposes outlined above and is subject to appropriate data protection safeguards.

International transfers

Where our service providers or their systems are located outside the United Kingdom, your personal data may be transferred internationally. In such cases, we take steps to ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection law, such as using standard contractual clauses or ensuring that the destination country has an adequate level of data protection.

Data security

Carpet Cleaning NW6 takes the security of your personal data seriously. We implement technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.

These measures include restricting access to personal data to authorised personnel and processors who need it for legitimate business purposes, using secure storage and disposal methods, and reviewing our security arrangements on a periodic basis.

Your data protection rights

As an individual in the NW6 area whose personal data is processed by Carpet Cleaning NW6, you have a number of rights under data protection law, subject to certain conditions and exemptions:

Right of access: You can request confirmation of whether we process your personal data and obtain a copy of that data, along with information about how it is used.

Right to rectification: You can ask us to correct or complete any personal data that is inaccurate or incomplete.

Right to erasure: In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.

Right to restriction of processing: You may ask us to restrict the processing of your personal data in specific situations, such as while we are verifying its accuracy or assessing an objection you have raised.

Right to object: You can object to our processing of your personal data where we rely on legitimate interests as the lawful basis, including for direct marketing. We will stop processing unless we have compelling legitimate grounds or the processing is required for legal claims.

Right to data portability: You may request that we provide certain personal data in a structured, commonly used, and machine-readable format, or that we transmit it to another controller, where the processing is based on consent or contract and carried out by automated means.

Right to withdraw consent: Where we rely on your consent to process your personal data, you can withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

You also have the right to lodge a complaint with the UK data protection supervisory authority if you believe your rights have been infringed. We encourage you to contact Carpet Cleaning NW6 first so that we can try to resolve any concerns directly.

Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, our data processing practices, or applicable law. When we make changes, we will revise the date of the update and make the new version available. We recommend that customers in the NW6 area review this Privacy Policy periodically to stay informed about how we handle personal data.

How to contact us about privacy

If you have any questions about this Privacy Policy, how Carpet Cleaning NW6 processes your personal data, or if you wish to exercise your data protection rights, you can contact us using the contact details provided on our usual customer communication channels. Please include enough information for us to identify you and understand your request so that we can respond efficiently.