Terms And Conditions

Carpet Cleaning NW6 Terms and Conditions

These Terms and Conditions set out the basis on which Carpet Cleaning NW6 provides carpet, rug, upholstery, and related cleaning services to residential and commercial customers. By booking a service with us, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Customer means any individual, company or organisation that requests or receives services from Carpet Cleaning NW6.

Company, we, us, our means Carpet Cleaning NW6 and any authorised representatives engaged to deliver the services.

Services means carpet, rug, upholstery and soft furnishing cleaning, stain treatment, deodorising and any other related services that we may agree to provide.

Premises means the property or location where the services are to be carried out.

Technician means any employee, contractor or representative of the Company who performs the services.

2. Scope of Services

Carpet Cleaning NW6 provides professional cleaning services within its nominated service area, with a primary focus on customers located in and around the NW6 district. The exact services to be delivered will be agreed at the time of booking and confirmed by the Company either verbally or in writing.

All services are subject to availability, and the Company reserves the right to decline any booking at its discretion, including when the requested Premises fall outside our usual operating area or where access or safety cannot be reasonably assured.

3. Booking Process

3.1 Bookings may be made by the Customer through any accepted communication method advertised by the Company at the time of enquiry, such as telephone or online contact forms.

3.2 When making a booking, the Customer must provide accurate and complete information, including the address of the Premises, type and approximate size of areas to be cleaned, description of stains or damage, and relevant access or parking details.

3.3 The Company will provide an estimated price based on the information supplied. This estimate is not a fixed quotation and may be adjusted if the actual condition, size or layout of the Premises differs from the description provided.

3.4 The booking will be treated as confirmed once the Company has accepted the booking time and date and, where applicable, has received any required deposit. The Company may confirm bookings verbally, by message or in writing.

3.5 The Customer is responsible for ensuring that an authorised adult is present at the Premises at the agreed start and end times of the appointment, unless alternative safe access arrangements have been agreed in advance.

4. Access, Parking and Health and Safety

4.1 The Customer must provide safe and reasonable access to the Premises, including any entry codes, keys or instructions necessary for the Technician to perform the services.

4.2 The Customer is responsible for ensuring that there is suitable parking available for the Technician’s vehicle within a reasonable distance of the Premises. Any parking charges, congestion charges or similar fees incurred during the appointment may be added to the final invoice.

4.3 The Customer must inform the Technician of any known health and safety risks at the Premises, including loose floor coverings, exposed wiring, damaged steps, low ceilings, restricted ventilation or the presence of hazardous materials.

4.4 The Technician may refuse to proceed with all or part of the services if the Premises are deemed unsafe, unsanitary or otherwise unsuitable. In such circumstances, a call-out charge or cancellation fee may apply.

5. Customer Obligations Before and During the Service

5.1 The Customer must remove small furniture, personal items, valuables, breakables, and any fragile or irreplaceable objects from the areas to be cleaned before the Technician arrives, unless otherwise agreed.

5.2 Larger furniture items that are not reasonably movable by one person may be cleaned around, unless prior arrangements have been made for assistance in moving them. The Company accepts no liability for damage arising from moving heavy or delicate items at the Customer’s request.

5.3 The Customer must ensure that pets, children and vulnerable persons are kept at a safe distance from equipment, cables, chemicals and wet surfaces during and immediately after the cleaning process.

5.4 The Customer must not walk on freshly cleaned carpets or upholstery until they are sufficiently dry, except where it is unavoidable and suitable precautions have been taken. The Customer accepts responsibility for any re-soiling or marking caused by premature use.

6. Prices, Estimates and Quotations

6.1 All prices are stated in pounds sterling and are inclusive of standard cleaning materials and equipment unless otherwise specified.

6.2 Any estimate provided prior to inspection of the Premises is based on the Customer’s description only and may be revised once the Technician has assessed the actual condition, size and complexity of the work on arrival.

6.3 If the Technician finds that the work required substantially exceeds the original description, the Company will inform the Customer and may revise the price or propose an amended scope of work. If the Customer does not accept the revised price, the Company reserves the right to cancel the service and charge a reasonable call-out fee.

7. Payments and Deposits

7.1 Payment terms will be confirmed at the time of booking. Unless otherwise agreed in advance, payment is due in full immediately upon completion of the service.

7.2 The Company accepts commonly used methods of payment for local services, such as cashless electronic payments. Acceptance of specific payment methods may vary from time to time and will be confirmed by the Company upon request.

7.3 For larger jobs, commercial contracts or peak-time appointments, the Company may require a deposit or pre-payment to secure the booking. Any deposit requirements will be communicated prior to confirmation.

7.4 If payment is not received on completion, the Company reserves the right to charge interest and reasonable administration fees on overdue amounts, and to take appropriate steps to recover unpaid sums.

8. Cancellations, Rescheduling and Access Failures

8.1 The Customer may cancel or reschedule a booking by providing notice to the Company. The amount of notice required may vary according to the type and size of job, and will normally be specified at booking.

8.2 Where the Customer cancels or reschedules a booking with short notice, the Company may charge a cancellation fee to cover lost time and administrative costs. Details of applicable fees will be provided on request.

8.3 If the Technician attends the Premises at the agreed time and is unable to gain access due to the Customer’s fault, including absence, incorrect address details or failure to provide keys or entry codes, this may be treated as a late cancellation and a call-out fee or full service charge may apply.

8.4 The Company reserves the right to cancel or postpone a booking due to circumstances beyond its reasonable control, including but not limited to extreme weather, vehicle breakdown, illness, equipment failure or safety concerns. In such cases, the Company will offer the Customer an alternative appointment date and time.

9. Service Performance and Limitations

9.1 The Company will use reasonable care and skill in providing the services and will use cleaning methods and products considered appropriate for the items and surfaces to be treated.

9.2 While every reasonable effort is made to remove stains, odours and marks, the Company does not guarantee complete removal in every case. Some stains and damage may be permanent, particularly those involving dyes, chemicals, burns, or long-standing contamination.

9.3 Drying times for carpets and upholstery depend on materials, ventilation, temperature and humidity. Any indicated drying time is an estimate only and not a guarantee.

9.4 Pre-existing damage, wear, fading, discolouration, shrinkage or loose seams may be revealed or, in rare cases, exacerbated by the cleaning process. The Company will take reasonable precautions but accepts no liability for issues that arise as a result of inherent defects or previous damage.

10. Customer Inspection and Complaints

10.1 The Customer should inspect the work as soon as reasonably possible after completion. Any concerns about the quality or completeness of the service should be raised directly with the Technician while still on site, where practicable.

10.2 If a problem is identified after the Technician has left, the Customer must report it to the Company within a reasonable time frame. Wherever feasible, the Company will seek to resolve the issue, which may include returning to the Premises to inspect or rectify the work.

10.3 The Company’s liability for any justified complaint will be limited, at its discretion, to re-cleaning the affected area or providing a partial refund of the amount paid for the specific service in question.

11. Liability and Insurance

11.1 The Company will maintain appropriate insurance cover for its activities as required for cleaning services operating within the United Kingdom.

11.2 Nothing in these Terms and Conditions shall exclude or limit the Company’s liability for death or personal injury caused by its negligence, or any other liability that cannot be excluded or limited under applicable law.

11.3 Subject to the above, the Company shall not be liable for any indirect, consequential or economic loss, including loss of profit, loss of business, or loss of opportunity, arising from or in connection with the services.

11.4 The Company’s total liability in respect of any claim arising out of the provision of services shall in all circumstances be limited to the amount paid by the Customer for the specific service giving rise to the claim.

12. Waste Handling and Environmental Responsibilities

12.1 The Company will dispose of any waste generated by the cleaning process in accordance with applicable waste management and environmental regulations in force within the United Kingdom.

12.2 Where the service involves the extraction of contaminated water, residue or cleaning solutions, the Technician will normally dispose of such waste using appropriate drainage or containment methods, ensuring compliance with local requirements.

12.3 The Customer must inform the Company in advance if hazardous substances, chemical residues or biohazards are present at the Premises. Additional charges may apply for specialist treatment, handling or disposal, or the Company may decline to proceed if safe and compliant handling cannot be assured.

12.4 The Company will endeavour to use environmentally responsible products and techniques where suitable and reasonably practicable, taking into account efficacy and safety considerations.

13. Data Protection and Confidentiality

13.1 The Company will collect and process personal data only to the extent required to manage bookings, deliver services, handle payments and comply with legal obligations.

13.2 Customer information will be stored securely and will not be sold or disclosed to third parties except where necessary for service delivery, payment processing, insurance, legal compliance or with the Customer’s explicit consent.

14. Force Majeure

14.1 The Company shall not be liable for any delay or failure to perform any of its obligations where such delay or failure is due to events or circumstances beyond its reasonable control, including but not limited to acts of God, extreme weather, power failure, industrial disputes, acts of terrorism, pandemics, or governmental restrictions.

15. Variations to These Terms

15.1 The Company reserves the right to amend or update these Terms and Conditions from time to time. The version in force at the time of the Customer’s booking will apply to that specific service, unless a change is required by law.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services provided, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

17. Severability

17.1 If any provision of these Terms and Conditions is held by a court or competent authority to be invalid, illegal or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable.

17.2 If such modification is not possible, the relevant provision shall be deemed deleted. Any such modification or deletion shall not affect the validity and enforceability of the remaining provisions.

18. Entire Agreement

18.1 These Terms and Conditions constitute the entire agreement between the Customer and the Company in relation to the services and supersede any prior discussions, correspondence or understandings.

18.2 The Customer acknowledges that they have not relied on any statement, promise or representation that is not set out in these Terms and Conditions when entering into an agreement for services with the Company.