Terms and Conditions for Carpetcleaning Nw6

These Terms and Conditions set out the basis on which Carpetcleaning Nw6 provides domestic and commercial carpet cleaning services in the UK. By making a booking, you agree to be bound by these terms. Please read them carefully before arranging any service. For clarity, the words “we”, “us” and “our” refer to Carpetcleaning Nw6, and “you” refers to the customer requesting the service. These terms apply to all standard and specialist carpet cleaning appointments, including stain treatment, stain protection, odour removal, and related cleaning tasks, unless a separate written agreement says otherwise.

We aim to provide a clear and fair service arrangement. This page explains how bookings are made, how charges are handled, what happens if an appointment is changed or cancelled, and the limits of our responsibility. It also covers compliance with UK waste and environmental rules, as well as the law that applies if a dispute arises. If any part of these Terms and Conditions is found to be unenforceable, the remaining sections will continue to apply in full.

These terms are intended to support a professional carpet cleaning service while protecting both parties from misunderstanding. They are not a substitute for statutory rights. Nothing in these Terms and Conditions affects any rights you may have under the Consumer Rights Act 2015, the Consumer Contracts Regulations where applicable, or any other relevant UK law.

1. Booking Process

A booking is made when you request a service and we confirm availability. At the point of booking, you should provide accurate details about the property, the type and size of carpeted areas, the level of soiling, access arrangements, and any known risks such as fragile fibres, pre-existing damage, or recent water exposure. Accurate information helps us prepare the correct equipment and cleaning method for your carpet cleaning service or carpet care appointment.

We may ask additional questions before accepting a booking. This is to ensure the proposed work is suitable and to check whether specialist treatment is needed. If the carpet requires a specific method, such as hot water extraction, low-moisture cleaning, or a delicate-fabric approach, we may confirm this at the time of booking or on arrival after inspection. Booking requests are subject to availability and may be refused where we consider the work unsafe, impractical, or outside our scope.

Once an appointment has been confirmed, you are responsible for ensuring that someone authorised to permit access is present at the property. If access is not available when our technician arrives, the appointment may be treated as a late cancellation or failed visit. We may also need a reasonable amount of space to operate equipment, access to water and electricity, and a safe working environment. You agree to remove or secure valuables, fragile items, and personal belongings before the cleaning begins.

2. Service Standards and Customer Responsibilities

We will carry out the work using reasonable skill and care and in line with normal industry practice for carpet cleaning in the UK. However, results can vary depending on the age, condition, and material of the carpet, as well as the nature of stains, wear, or prior cleaning attempts. Some marks may be permanent or may only fade rather than disappear completely. We do not guarantee that every stain, odour, or discolouration can be removed.

You are responsible for telling us about any special circumstances before we begin, including underfloor heating, loose seams, colour loss, previous repairs, or carpets that are not firmly fitted. If you request cleaning for rugs, runners, stairs, hallways, or fitted carpets, you must ensure that the items are suitable for cleaning. If we identify a risk during inspection, we may decline the work or proceed only after you agree to the risk in writing or by recorded confirmation.

The customer should also disclose any health and safety concerns, such as pets, electrical hazards, asbestos awareness where relevant, or restricted access. We may pause or stop the work if the conditions are unsafe. Where the delay is caused by inaccurate information or non-disclosure by the customer, we may charge for wasted attendance or additional time reasonably incurred.

3. Prices, Payments and Additional Charges

Prices may be quoted as fixed rates, per room, per square metre, or by reference to the condition and complexity of the job. Any quotation given before inspection is based on the information you provide and may change if the actual work differs materially from the description supplied. A quote is not binding until accepted by both parties and may be subject to minimum charges, parking restrictions, access difficulties, or specialist treatment requirements.

Payment terms will be confirmed at the time of booking or before the service begins. We may require full payment on completion, payment in advance, or a deposit where the appointment is large, bespoke, or scheduled at short notice. If a deposit is taken, it may be non-refundable in whole or part if you cancel outside the permitted notice period or if we incur costs in preparing for the service. Payment must be made using the methods we approve and by the time stated on the invoice.

If additional work is requested on site, such as deep stain treatment, deodorising, or treating an area larger than originally described, we may revise the price before proceeding. You will be informed of any material increase and asked to approve it. If you decline the extra work, we may continue only with the originally agreed service, provided it is still practical and safe to do so.

4. Cancellations, Rescheduling and Missed Appointments

You may cancel or reschedule a booking by giving reasonable notice. Unless a different notice period is stated in your quote or confirmation, we ask for at least 24 hours’ notice for standard appointments. Where less notice is provided, we may charge a cancellation fee or retain a deposit to cover lost time and administrative costs. This reflects the cost of reserving a slot in the schedule and preparing equipment for the carpet cleaning appointment.

If you are unavailable when we attend, or if access is prevented for reasons within your control, the visit may be classed as a failed appointment. In such cases, a call-out fee or full booking fee may apply. We may also charge for any parking, congestion, or third-party costs already incurred. If we need to reschedule because of severe weather, safety concerns, equipment failure, or circumstances beyond our control, we will try to offer an alternative time as soon as reasonably possible.

We reserve the right to cancel or postpone a booking if we believe that continuing would be unsafe, unlawful, or impossible due to circumstances at the property or otherwise. In that event, we will refund any prepayment for services not performed, unless the cancellation arises from your breach of these terms, inaccurate information, or failure to provide access. We will not be liable for any loss caused by a delay or cancellation that is outside our reasonable control.

5. Liability and Limitations

We accept responsibility for losses caused by our negligence, breach of contract, or failure to use reasonable care and skill, but only to the extent permitted by law. Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law.

Our liability for loss or damage to property arising from our service is limited to the reasonable cost of repair or replacement, taking into account age, condition, and fair wear and tear. We do not accept responsibility for pre-existing damage, hidden defects, poor installation, or deterioration caused by age, moisture, sunlight, or normal use. Some carpets can react unpredictably to cleaning solutions or mechanical action, especially where dyes, backing materials, or previous treatments are unstable.

We are not liable for indirect or consequential losses, including loss of profit, loss of opportunity, inconvenience, or emotional distress arising from delayed or incomplete cleaning, except where required by law. If you believe damage has occurred, you must notify us as soon as reasonably possible and in any event before the item is moved, repaired, or cleaned by another party. We may need the opportunity to inspect the issue before any claim is assessed.

6. Waste Regulations and Environmental Compliance

We operate in accordance with applicable UK waste and environmental regulations. Waste water, removed debris, packaging, used cloths, and contaminated cleaning materials will be handled responsibly and disposed of in a lawful manner. Where specialist disposal is required because of contamination, excessive soil, or chemical residue, additional charges may apply if this was not reasonably foreseeable at the time of booking.

You must not ask us to dispose of hazardous items unless this has been agreed in advance and we are legally permitted to do so. Hazardous waste may include materials contaminated by oil, bodily fluids, solvents, mould, or other substances requiring special handling. If such conditions are discovered on site and were not disclosed beforehand, we may stop the work or amend the service to remain compliant with waste and safety obligations. We may also refuse to clean areas presenting a contamination risk.

We expect customers to cooperate with environmental and safety requirements, including providing safe disposal access where necessary and not interfering with the collection or containment of dirty water and waste residue. If our technicians identify a breach of waste handling rules caused by the site conditions or by customer instructions, we may suspend the appointment until the issue is resolved.

7. Complaints, Disputes and Governing Law

If you are dissatisfied with any part of the service, you should raise the issue promptly so we can investigate and, where appropriate, offer a remedy. We may request photographs, access to the affected area, or other reasonable information to assess the matter. Any complaint must be made within a reasonable time after the service, and before the condition of the carpet is materially altered by further use, cleaning, or repair.

We will aim to resolve disputes amicably and without unnecessary delay. Where a claim relates to workmanship, we may offer a revisit, partial refund, or other fair solution depending on the circumstances and the evidence available. Nothing in this section limits your statutory rights. If a dispute cannot be resolved informally, the matter may be handled through the courts of England and Wales, unless mandatory law provides otherwise.

These Terms and Conditions are governed by the laws of England and Wales. Any disagreement arising from or connected with a booking, service, or payment shall be interpreted in accordance with those laws. By using our carpet cleaning services, you agree that English law applies and that the courts of England and Wales have exclusive jurisdiction, except where consumer legislation gives you a different right.